Knowledge Support Officer
Job Overview
- Organization: Tanzania Specialist
- Location: Arusha, Tanzania
- Reports to: Knowledge Support Manager
- Employment type: Fixed-term contract
- Number of positions: 6
Job Summary and Key Responsibilities
The Knowledge Support Officer will provide clients with reliable travel guidance and excellent customer support. Key responsibilities include:
- Advisising clients on travel destinations, itineraries, and services.
- Providing accurate and timely travel information and guidance.
- Supporting clients with bookings, reservations, and related documentation.
- Responding promptly to inquiries and offering appropriate solutions to client needs.
- Maintaining strong knowledge of travel products, policies, and procedures.
- Ensuring excellent customer service and after-sales support.
Qualifications and Skills
Applicants should possess:
- A diploma or degree in Tourism, Hospitality, Business Administration, or a related field.
- Prior experience in customer service, tourism, or travel consultancy, which will be an added advantage.
- Strong communication and interpersonal skills.
- The ability to work under pressure and handle multiple tasks.
- Proficiency in Microsoft Office and reservation systems, which is desirable.
- Fluency in English. Knowledge of additional languages will be an advantage.
Other Requirements
- Ability to work flexible hours, including nights and weekends.
- Strong sense of responsibility and accountability.
- A minimum of three years of relevant field experience, supported by a proven track record.
How to Apply
Interested candidates should email the following documents to hr@tanzaniaspecialist.co.tz:
- A cover letter.
- An updated curriculum vitae (CV).
Only shortlisted candidates will be contacted.
Application Deadline
Applications must be submitted by Tuesday, 11 August 2026.
