{"id":1453,"date":"2026-05-26T02:50:49","date_gmt":"2026-05-26T02:50:49","guid":{"rendered":"https:\/\/mwanampotevu.co.tz\/?p=1453"},"modified":"2026-05-26T02:50:49","modified_gmt":"2026-05-26T02:50:49","slug":"contact-digital-channels-engineer-at-vodacom","status":"publish","type":"post","link":"https:\/\/mwanampotevu.co.tz\/index.php\/2026\/05\/26\/contact-digital-channels-engineer-at-vodacom\/","title":{"rendered":"Contact &#038; Digital Channels Engineer at Vodacom"},"content":{"rendered":"<div>\n<div>\n<h2><b>Join Us<\/b><\/h2>\n<\/div>\n<div>\n<p>At Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, you\u2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.<\/p>\n<\/div>\n<\/div>\n<div>\n<div>\n<h2><b>What you\u2019ll do<\/b><\/h2>\n<\/div>\n<div>\n<p><strong>Role purpose:\u00a0<\/strong><br \/>\n\u2022Design and operate robust systems that ensure continuous availability and operational reliability<br \/>\n\u2022Drive and accelerate internal development through scalable platforms, optimized processes, and continuous capability improvement related to Contact center and Digital Care.<br \/>\n\u2022Responsible for supporting seamless delivery of projects on Contact center and digital channels systems space.<\/p>\n<p><strong>Key accountabilities and decision ownership\u00a0<\/strong><br \/>\nThe person in this role will be responsible for the following;<br \/>\n\u2022Champion the design, development, and continuous improvement of IVR-based self-care journeys to reduce reliance on assisted channels and enhance customer autonomy.<br \/>\n\u2022Ensure high availability of contact center systems by driving proactive monitoring and rapid incident resolution, while supporting the automation of routine tasks and system health diagnostics to sustain reliable digital service delivery.<br \/>\n\u2022Enable the transition into internally driven development with a particular focus on IVR and chatbot orchestration.<br \/>\n\u2022Provide technical stewardship for the call center as aa service (CCaaS) operating model by managing Multi tenancy deployments, ensuring SLA compliance, and supporting enterprise customers.<br \/>\n\u2022Manage systems problems, Incidents and service requests as per the SLA.<br \/>\n\u2022Assist in acquiring and maintain technology Infrastructure for Customer Experience Systems.<br \/>\n\u2022Manage systems\/applications changes and projects and ensuring their timely delivery.<br \/>\n\u2022Manage systems capacity &amp; performance of Customer Experience Systems<br \/>\n\u2022Ensuring compliance with cyber security policies, procedures and processes related to contact and digital channels systems<\/p>\n<\/div>\n<\/div>\n<div>\n<div>\n<h2><b>Who you are<\/b><\/h2>\n<\/div>\n<div>\n<p><strong>Core competencies, knowledge and experience\u00a0<\/strong><br \/>\n\u2022Excellent Technical and Analytical Skills<br \/>\n\u2022Excellent problem-solving abilities<br \/>\n\u2022Actively manages own personal and professional growth<br \/>\n\u2022Excellent communication skills and team player<br \/>\n\u2022Detail oriented and able to apply critical thinking whilst operating with precision<\/p>\n<p><strong>Must have technical\/professional qualifications:\u00a0<\/strong><br \/>\n\u2022B.Sc. in Computer Science\/ Computer Engineering or Electronics and Communication science IT Systems administration.<br \/>\n\u2022Minimum of 3 years\u2019 experience in the telecommunication\/ IT environment with strong knowledge on contact center, chatbot and social media solutions<br \/>\n\u2022Working experience in Artificial Intelligence, NLP technologies, Automations and cognitive machine learning<br \/>\n\u2022Working experience on programming language such as Java, Python, C#, JavaScript<br \/>\n\u2022Experience in web technologies such as RESTful APIs, JSON, HTTP\/S<br \/>\n\u2022Knowledge on Backend Frameworks like Spring Boot, .NET, Node.js and Version Control like GitHub, GitLab, Bitbucket etc<br \/>\n\u2022Working knowledge on RDBMS Databases \u2013 MS SQL Server, MySQL, Oracle, Maria etc.<br \/>\n\u2022Working knowledge on Windows Server 2012 and above, Red hat UNIX\/Linux Operating Systems, F5 Load balancers.<br \/>\n\u2022Prior Experience in contact centers and social media channels is an added advantage<\/p>\n<\/div>\n<\/div>\n<div>\n<div>\n<h2><b>Not a perfect fit?<\/b><\/h2>\n<\/div>\n<div>\n<p>Worried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.<\/p>\n<\/div>\n<\/div>\n<div>\n<div>\n<h2><b>What\u2019s in it for you<\/b><\/h2>\n<\/div>\n<\/div>\n<div>\n<div>\n<h2><b>Who we are<\/b><\/h2>\n<\/div>\n<div>\n<p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u2019s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.<\/p>\n<p>Belonging at Vodafone isn\u2019t a concept; it\u2019s lived, breathed, and cultivated through everything we do. You\u2019ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u2019re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.<\/p>\n<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to\u00a0<a href=\"https:\/\/careers.vodafone.com\/application-adjustments\/\">https:\/\/careers.vodafone.com\/application-adjustments\/<\/a>\u00a0for guidance.<\/p>\n<p>Together we can.<\/p>\n<\/div>\n<\/div>\n<p id=\"application-method\" class=\"mag-b ts-18 bm-t-0 bm-b-5\"><strong>How to Apply:<\/strong><\/p>\n<p>Job type\u00a0Full-time\u00a0Job, To submit your application, please follow the link provided below.<\/p>\n<p><a href=\"https:\/\/jobs.vodafone.com\/careers\/job\/563018696835724?domain=vodafone.com\"><strong>CLICK HERE TO APPLY<\/strong><\/a><\/p>\n<h2><strong>JOIN US TODAY<\/strong><\/h2>\n<ol>\n<li><strong><a href=\"https:\/\/chat.whatsapp.com\/CQSb6lN5ehM2z156rR9nFZ\">WHATSAPP GROUP 1<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/chat.whatsapp.com\/LYn9AaSKAfIE5zqjX4nFHj\">WHATSAPP GROUP 2<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/chat.whatsapp.com\/JWYIwcNZiip50c9SK7ipnd\">WHATSAPP GROUP 3<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.linkedin.com\/company\/mwanampotevu-opportunities\">LINKEDIN<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.facebook.com\/mwanampotevu.blogspot\/\">FACEBOOK<\/a><\/strong><\/li>\n<li><strong><a href=\"http:\/\/t.me\/mwanampotevublogspot\">TELEGRAM<\/a><\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Join Us At Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 &hellip; <a title=\"Contact &#038; Digital Channels Engineer at Vodacom\" class=\"hm-read-more\" href=\"https:\/\/mwanampotevu.co.tz\/index.php\/2026\/05\/26\/contact-digital-channels-engineer-at-vodacom\/\"><span class=\"screen-reader-text\">Contact &#038; Digital Channels Engineer at Vodacom<\/span>Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":161,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[5],"tags":[],"class_list":["post-1453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-tanzania"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact &amp; 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