{"id":1129,"date":"2026-03-27T18:52:02","date_gmt":"2026-03-27T18:52:02","guid":{"rendered":"https:\/\/mwanampotevu.co.tz\/?p=1129"},"modified":"2026-03-27T18:52:02","modified_gmt":"2026-03-27T18:52:02","slug":"relationship-manager-job-at-ncba-bank","status":"publish","type":"post","link":"https:\/\/mwanampotevu.co.tz\/index.php\/2026\/03\/27\/relationship-manager-job-at-ncba-bank\/","title":{"rendered":"Relationship Manager Job at NCBA Bank"},"content":{"rendered":"<p dir=\"auto\"><strong>Relationship Manager Job Description<\/strong><\/p>\n<p dir=\"auto\"><strong>Job Title<\/strong>\u00a0Relationship Manager<\/p>\n<p dir=\"auto\"><strong>Reports to<\/strong>\u00a0Head of Corporate Banking &amp; Institutional Banking.<\/p>\n<p dir=\"auto\"><strong>Unit<\/strong>\u00a0Corporate Banking<\/p>\n<p dir=\"auto\"><strong>Department<\/strong> Corporate Banking<\/p>\n<p dir=\"auto\"><strong>Grade<\/strong>\u00a0Band 5<\/p>\n<p dir=\"auto\"><strong>Job Purpose Statement<\/strong>\u00a0Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank\u2019s revenue and share of wallet for the assigned portfolio in line with the Bank\u2019s strategy.<\/p>\n<p dir=\"auto\">Apply experience in Corporate Relationship Management to \u2022 Develop and implement account plans for the assigned portfolio target market, \u2022 Structure and sell solutions that address the customers\u2019 needs, \u2022 Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.<\/p>\n<p dir=\"auto\">Collaborate with all key stakeholders within the bank to ensure fulfilment of all deliverables.<\/p>\n<p dir=\"auto\">Actively engage Client Service Managers\/and other support functions towards seeking customer excellence<\/p>\n<p dir=\"auto\"><strong>Key Accountabilities (Duties and Responsibilities)<\/strong><\/p>\n<p dir=\"auto\"><strong>Financial (40%)<\/strong>\u00a0This position is responsible for achievement of the portfolio\u2019s annual financial targets both P&amp;L and balance sheet. \u2192 Balance Sheet Growth \u2192 Profitability: PBT \u2192 Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives. \u2192 PAR contained within the limits set. \u2192 NPL &lt; 5%. \u2192 PAR aggressively managed within the first 30 days to minimize conversion to NPL status.<\/p>\n<p dir=\"auto\"><strong>Internal Business Processes (20%)<\/strong>\u00a0Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive. \u2192 Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter. \u2192 Nil repeat findings \u2192 100% SLA Adherence \u2192 100% adherence to agreed turnaround times<\/p>\n<p dir=\"auto\"><strong>Customer (20%)<\/strong>\u00a0Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development. Accurate real-time CRM data \u2192 Customer satisfaction:<\/p>\n<ul dir=\"auto\">\n<li>Net Promoter Score<\/li>\n<li>CSI\/RSI<\/li>\n<\/ul>\n<p dir=\"auto\"><strong>Learning and Growth (20%)<\/strong> Delivering the performance objectives set and managing his\/her own learning and development to build capacity and avail him\/herself for coaching and training opportunities. \u2192 Level of own development plan maintenance. \u2192 Own competency score.<\/p>\n<p dir=\"auto\"><strong>Job Dimensions<\/strong><\/p>\n<p dir=\"auto\"><strong>Reporting Relationships: jobs that report to this position directly and indirectly<\/strong>\u00a0<strong>Direct Reports<\/strong>\u00a0N\/A<\/p>\n<p dir=\"auto\"><strong>Indirect Reports<\/strong>\u00a0N\/A<\/p>\n<p dir=\"auto\"><strong>Stakeholder Management: key stakeholders that the position holder will need to liaise\/work with to be successful in this role.<\/strong>\u00a0<strong>Internal<\/strong>\u00a0All Bank departments<\/p>\n<p dir=\"auto\"><strong>External<\/strong> Corporate Banking customers, financial institutions, industry players, national and county governments, regulators, etc.<\/p>\n<p dir=\"auto\"><strong>Decision Making Authority \/Mandates\/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.<\/strong>\u00a0\uf0b7 Pricing structures and negotiation parameters. \uf0b7 Recommending the product offering for the portfolio. \uf0b7 Escalation point to sustain value-add customer relationship.<\/p>\n<p dir=\"auto\"><strong>Work Cycle and Impact: time horizon and nature of impact (Planning)<\/strong>\u00a0(e.g. Less than 1 week, 2 weeks, 2 weeks \u2013 1 month, 1month \u2013 3 months, 3-6 months, 6-12 months, above 1 year) The job holder works on an annual cycle.<\/p>\n<p dir=\"auto\"><strong>Ideal Job Specifications<\/strong><\/p>\n<p dir=\"auto\"><strong>Academic<\/strong>\u00a0Bachelor\u2019s degree from a recognized accredited university.<\/p>\n<p dir=\"auto\"><strong>Professional<\/strong> At least 5 years\u2019 experience in Corporate Banking and Relationship Management experience in a Banking or Financial institution environment<\/p>\n<p dir=\"auto\"><strong>Desired Work Experience<\/strong>\u00a0Proven track record of consistently achieving a portfolio\u2019s financial growth. Experience in products, bank operations and customer experience is highly desirable. Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.<\/p>\n<p dir=\"auto\"><strong>Ideal Job Competencies<\/strong><\/p>\n<p dir=\"auto\"><strong>Technical Competencies<\/strong><\/p>\n<p dir=\"auto\"><strong>Banking<\/strong>\u00a0Broad based working \/ operational knowledge of banking (breadth and depth). Certification in multiple areas of banking and\/or banking support services. Reference point and mentor for customers, colleagues, partners, for areas of expertise<\/p>\n<p dir=\"auto\"><strong>Leadership<\/strong> Exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively.<\/p>\n<p dir=\"auto\">Has the cognitive intelligence to draw together contrasting strands of information and present a compelling position.<\/p>\n<p dir=\"auto\">Adheres to the company\u2019s values and policies and delivers to set objectives. Has high moral intelligence.<\/p>\n<p dir=\"auto\"><strong>Customer Management<\/strong>\u00a0Creates value adding solutions drawn from different product offerings to address client needs. Socialises and sell the solution to the different stakeholders as appropriate.<\/p>\n<p dir=\"auto\">Closes the sale and monitors realisation of value for both the client and the bank.<\/p>\n<p dir=\"auto\"><strong>Behavioural Competencies<\/strong><\/p>\n<p dir=\"auto\"><strong>Emotional Intelligence<\/strong>\u00a0Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.<\/p>\n<p dir=\"auto\"><strong>Social and Cross-cultural Awareness<\/strong>\u00a0Interacts with people (colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.<\/p>\n<p dir=\"auto\"><strong>Agile<\/strong>\u00a0Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities.<\/p>\n<p dir=\"auto\">This JD is signed-off with reference having been made to the organization\u2019s core values and aligned competencies against these value<\/p>\n<p id=\"application-method\" class=\"mag-b ts-18 bm-t-0 bm-b-5\"><strong>How to Apply:<\/strong><\/p>\n<p>Job type\u00a0Full-time\u00a0Job, To submit your application, please follow the link provided below.<\/p>\n<p><a href=\"https:\/\/ncbagroup.co.tz\/jobs\/relationship-manager-2\/\"><strong>CLICK HERE TO APPLY<\/strong><\/a><\/p>\n<h2><strong>JOIN US TODAY<\/strong><\/h2>\n<ol>\n<li><strong><a href=\"https:\/\/chat.whatsapp.com\/CQSb6lN5ehM2z156rR9nFZ\">WHATSAPP GROUP 1<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/chat.whatsapp.com\/LYn9AaSKAfIE5zqjX4nFHj\">WHATSAPP GROUP 2<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/chat.whatsapp.com\/JWYIwcNZiip50c9SK7ipnd\">WHATSAPP GROUP 3<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.linkedin.com\/company\/mwanampotevu-opportunities\">LINKEDIN<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.facebook.com\/mwanampotevu.blogspot\/\">FACEBOOK<\/a><\/strong><\/li>\n<li><strong><a href=\"http:\/\/t.me\/mwanampotevublogspot\">TELEGRAM<\/a><\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Relationship Manager Job Description Job Title\u00a0Relationship Manager Reports to\u00a0Head of Corporate Banking &amp; Institutional Banking. Unit\u00a0Corporate &hellip; <a title=\"Relationship Manager Job at NCBA Bank\" class=\"hm-read-more\" href=\"https:\/\/mwanampotevu.co.tz\/index.php\/2026\/03\/27\/relationship-manager-job-at-ncba-bank\/\"><span class=\"screen-reader-text\">Relationship Manager Job at NCBA Bank<\/span>Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":1130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[5],"tags":[251,269],"class_list":["post-1129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-tanzania","tag-ncba-bank","tag-relationship-manager"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relationship Manager Job at NCBA Bank - Mwanampotevu Digital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mwanampotevu.co.tz\/index.php\/2026\/03\/27\/relationship-manager-job-at-ncba-bank\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Relationship Manager Job at NCBA Bank - Mwanampotevu Digital\" \/>\n<meta property=\"og:description\" content=\"Relationship Manager Job Description Job Title\u00a0Relationship Manager Reports to\u00a0Head of Corporate Banking &amp; Institutional Banking. 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