{"id":1017,"date":"2026-03-09T13:02:54","date_gmt":"2026-03-09T13:02:54","guid":{"rendered":"https:\/\/mwanampotevu.co.tz\/?p=1017"},"modified":"2026-03-09T13:02:54","modified_gmt":"2026-03-09T13:02:54","slug":"patient-support-supervisor-at-medecins-sans-frontieres","status":"publish","type":"post","link":"https:\/\/mwanampotevu.co.tz\/index.php\/2026\/03\/09\/patient-support-supervisor-at-medecins-sans-frontieres\/","title":{"rendered":"Patient Support Supervisor at M\u00e9decins Sans Fronti\u00e8res"},"content":{"rendered":"

JOB VACANCY \u2013 PATIENT SUPPORT SUPERVISOR- FULL TIME \u2013 100%<\/strong><\/p>\n

M\u00e9decins Sans Fronti\u00e8res (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality. These principles must apply to all MSF staff.<\/p>\n

Title:<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Patient Support Supervisor<\/strong><\/p>\n

Direct Reports:\u00a0\u00a0\u00a0 Project Medical Referent<\/strong><\/p>\n

Location:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Liwale, Lindi<\/strong><\/p>\n

MAIN PURPOSE<\/strong><\/p>\n

In close collaboration with the project medical referent, supervising the implementation of patient support activities according to MSF protocols, standards and procedures in order to empower the patient in front of his illness and treatment, beyond the purely medical aspects of care<\/p>\n

ACCOUNTABILITIES<\/strong><\/p>\n

Main Accountabilities:<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Assisting the Patient Support Activity Manager in assessing the patient support needs, defining the patient support strategy according to the changing medical needs and context, and developing pa-tient support tools (counselling\/education protocols, health promotion messages, etc.)<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensuring, monitoring and evaluating the implementation of patient support activities according to MSF protocols, standards and procedures<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensuring good communication and collaboration with the other components of the project and other partners working on patient support<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Supervising and supporting the staff under his responsibility, planning and organizing their work<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In close collaboration with the HR department, supervising the associated HR processes (recruitment, training, induction, evaluation, potential detection, coaching, development and internal communica-tion) in order to ensure both the sizing and the amount of knowledge required<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensuring data collection and analysis of patient support activities (collecting reports of patient sup-port staff, summarizing reports, etc.)<\/p>\n

Context Specific Accountabilities<\/strong><\/p>\n

Patient Support & Access to Care<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support differentiated models of care for stable patients in hard-to-reach areas.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coordinate implementation of patient support interventions including:Transport support,Nutritional support linkages,Treatment literacy sessions<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Monitor implementation of defaulter tracing systems adapted to remote settings (e.g. village-based follow-ups and CHW linkage).<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support community-based patient education activities to improve health-seeking behaviour and early presentation.<\/p>\n

Community Linkages & Referral Systems<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strengthen referral pathways between health facilities and community structures within MSF-supported catchment areas.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coordinate compliance of referral pathways and referral criteria.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coordinate with MoH counterparts to align patient support strategies with district health priorities.<\/p>\n

Quality of Counselling & Patient Protection<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensure culturally appropriate counselling approaches that consider stigma, gender dynamics, and traditional beliefs in alignment with MSF standards.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensure accurate documentation of counselling sessions and patient support interventions.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Identify and report protection risks including gender-based violence (GBV), neglect, and stigma-related abuse.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide on-the-job coaching to improve counselling quality and confidentiality practices.<\/p>\n

Team Management & Supervision<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Line manage Patient Support staff including counsellors, social workers, peer educators, and outreach workers.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide supportive supervision and technical guidance to ensure quality implementation of patient support activities.<\/p>\n

Data Monitoring & Reporting<\/strong><\/p>\n

Ensure consistent use of data collection mechanisms and implement monthly reporting in standardized tools such as Patient Support Register, Counselling Session Logbook and Referral Tracking Forms.<\/p>\n

Educational Qualification:<\/u><\/strong><\/p>\n

University degree in psychology\/ counselling\/ social sciences\/ communication\/ health promotion\/ educational sciences \/ nursing<\/p>\n

Experience:<\/u><\/strong>\u00a0<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Desirable 2 years of previous experience in NGO\u2019s settings<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrable experience in supervising and training others in a team setting<\/p>\n

Languages:<\/u><\/strong>\u00a0 Mission language(English) and Swahili essential<\/p>\n

Knowledge:\u00a0<\/u><\/strong>Essential knowledge of word, excel<\/p>\n

Competencies:<\/u><\/strong><\/p>\n

\u2022 Results and Quality Orientation \u2022 Team work and cooperation \u2022 Behavioural flexibility \u2022 Stress Management \u2022 Commitment to MSF Principles<\/p>\n

Women, people living with a disability or any person feeling like being part of a minority is encouraged to apply. MSF is dedicated to fostering a safe work environment with zero tolerance for any form of abuse.<\/strong><\/p>\n

APPLICATION DETAILS<\/strong><\/p>\n

All interested candidates shall submit their motivation letter,\u00a0 CV and copy of relevant professional certificates no later than Tuesday\u00a022\u00a0March 2026 at 5 PM.<\/strong>\u00a0Please quote the job title on the email subject \u201cPatient Support Supervisor.\u201d\u00a0<\/strong><\/p>\n

Please send your application to the email address \u00a0msfch-tanzania-hrmanager@geneva.msf.org<\/a>.\u00a0The applications can also be submitted at MSF offices situated at Uporoto Street, Plot No.74, House No.22, Ursino Estate, Victoria, Dar es salaam,\u00a0 or in Nduta Refugees Camp, Kibondo District or MSF Guest House Kibondo or at MSF office situated in Liwale, Lindi.<\/strong>\u00a0\u00a0<\/strong><\/p>\n

ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED<\/strong><\/p>\n

If you receive no contact within 6 weeks, you can consider that you have not been pre-selected<\/strong><\/p>\n

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances.<\/p>\n

If you have any questions or requests, you can contact \u00a0msfch-tanzania-hrmanager@geneva.msf.org<\/a><\/p>\n

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together for the social mission of MSF to create better outcomes for the patients and the communities we work with. We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.<\/p>\n

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.<\/p>\n

Please note that applying to MSF is free of charge, MSF does not charge applicants to consider their application.<\/p>\n

JOIN US TODAY<\/strong><\/h2>\n
    \n
  1. WHATSAPP GROUP 1<\/a><\/strong><\/li>\n
  2. WHATSAPP GROUP 2<\/a><\/strong><\/li>\n
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  4. LINKEDIN<\/a><\/strong><\/li>\n
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  6. TELEGRAM<\/a><\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    JOB VACANCY \u2013 PATIENT SUPPORT SUPERVISOR- FULL TIME \u2013 100% M\u00e9decins Sans Fronti\u00e8res (MSF) is an … Patient Support Supervisor at M\u00e9decins Sans Fronti\u00e8res<\/span>Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":643,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[5],"tags":[333,488],"class_list":["post-1017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-tanzania","tag-medecins-sans-frontieres","tag-patient-support-supervisor"],"yoast_head":"\nPatient Support Supervisor at M\u00e9decins Sans 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