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Job Description
KEY RESPONSIBILITIES
Growth in business volumes, customer base and wallet share.
Adequacy of personal competence to effectively perform Relationship Management tasks.
Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
Quality of management of customer expectations.
Retention of quality portfolio all the time
DAILY RESPONSIBILITIES
To create and manage corporate banking relationships and ensure optimal sells to all the customers being treasury customers, retail by way of joint calls and cross selling. Creatively tailor products to meet individual customer needs.
Grow the corporate banking customer base by recruiting new customers, and wallet sizing to the existing customers to attain high returns.
To manage the customers relationships to ensure retention by making sure that all the complaints raised by them are resolved within a reasonable and agreed time
Monitor and ensure that there are no excesses that are not approved.
Work in close partnership with Credit team, Branch managers, Head Corporate Relationship Management, Director Corporate banking to ensure that the credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or group policies.
After consideration of individual case merits, recommend credit requests for approval to relevant authorities.
Liaise and provide leadership to corporate bankers in areas of expertise, particularly in regards to provision of quality service to customers.
Provide feedback to the Unit Head- Relationship Management and Corporate Director, or relevant parties in regards to service provision to customers and the trend of assets and liabilities
Responsible for delivering a service to customers that matches the Bank’s mission statement.
Be conversant with the KYC requirements. Undertake actions to ensure compliance and report suspicions. Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with.
KEY RESULTS AREAS
Perspective Measurement Dimensions
People
Employee satisfaction
Employee retention
Competence development
Customer Focus
Customer satisfaction
Customer base and active accounts growth targets
Customer banking services wallet share increase
Business Systems & Infrastructure
Productivity or resource utilization standards or benchmarks
Audit ratings
Implementation of change and capability development programs
Financial
Customer deposit targets
Loan & Advance targets
Income (Revenue) targets
NPL containment
DECISION MAKING PARAMETERS
Personal work plan for effective time utilization to achieve set objectives.
Suitable solution offers for customers.
Escalation point to sustain value-add customer relationship
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars Detail Specific Field or Qualification Need Type
Education Bachelor’s Degree Business Managements i.e. Accounting, Finance, Marketing RQ
Master’s Degree Business Administration AA
Professional Associate of chartered Institute of Bankers AA
Experience
Total Minimum No of Years Experience Required
3 Years
Detail Minimum No of Years Need Type
Corporate Banking 3 ES
Leadership 3 ES
Trade Finance Operations 3 ES
Sales/Relationship Management 3 ES
General Banking 1 DE
SWIFT 1 DE
[1] Need Types are : RQ = Required, AA = Added Advantage
[2] Need Types are: ES = Essential, DE = Desirable but not Essential
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Job Info
Job Identification
5073
Job Category
Management
Posting Date
11/24/2025, 09:53 AM
Apply Before
12/07/2025, 04:00 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
