Responsibilities:
· Installing and configuring client network and security solutions.
· Responding to client IT support requests.
· Networking and security pre-sales support
· Solution presentation to clients
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
· Providing technical support on-site or via remote-access systems.
· Offering solutions that meet the needs of the client.
· Maintaining good client relations.
· Tracking and managing work records.
· Compiling and sending reports as per schedule
· Carry out and do certifications as assigned
· Problem escalation where applicable
Key Deliverables:
· Customer satisfaction
· Presales configurations
· Assigned project execution
· Reporting
Bachelor`s Degree in Information Technology or related field of study
