Call center agents – 8 positions
Job overview
Onfon Microfinance is hiring qualified candidates for the position of Call center agent.
- Organization: Onfon Microfinance
- Position: Call center agents
- Number of positions: 8
- Application deadline: 14 August 2026
Job description
The successful candidates will perform the following duties:
- Handle inbound and outbound calls: Manage customer inquiries, resolve issues, and provide information about products or services.
- Provide customer support: Assist customers with their concerns, troubleshoot problems, and ensure customer satisfaction.
- Complete data entry and documentation: Record accurate information in databases and maintain detailed records of customer interactions.
- Conduct follow-ups: Follow up on customer inquiries that are not immediately resolved and ensure timely resolution.
- Adhere to procedures: Follow company scripts and protocols to ensure consistent service delivery.
Qualifications
Applicants must have:
- A bachelor’s degree in a related field.
- Experience working in a call center or customer support role.
- Strong active-listening and verbal communication skills.
- Strong problem-solving abilities.
- The ability to multitask and manage time effectively.
- Fluency in both English and Kiswahili, spoken and written.
How to apply
Interested candidates should submit their CV by email to cv@onfonmicrofinance.co.tz.
- Application deadline: 14 August 2026
- Website: www.onfonmicrofinance.co.tz
